The following Terms and Conditions do not affect your statutory rights and in all cases English law shall apply.
Shipping
We aim to deliver within 3 working days of the order date. We will inform you if there are any delays in shipping your order. Orders are sent by first class Royal Mail, Recorded Delivery or Courier depending on size of order. For UK mainland deliveries there is a £5.00 shipping charge on all Lupine only orders and a £7.75 shipping charge on all orders including other products, such as toys, bowls etc. Please note: If you order via our online wholesale order form, the appropriate shipping charge will be added automatically. You will receive an emailed copy of the final invoice. We ship free to UK mainland on all orders of £200 (ex vat) or over. Shipping costs are ex vat will be added on receipt of your order.
Shipping cost of orders to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, Isle of Wight and EU countries will be charged at cost. However, there is a minimum shipping charge of £5.00 on Lupine only and £7.75 on all other products (or Euro equivalent). Orders over £200 to the EU will receive a credit of £8.50 on the actual cost of shipping.
Drop Shipping
We do not offer a drop shipping service.
Selling on Third Party Platforms
We have partners in place on both Amazon and Ebay so are not looking for additional sellers on these platforms and are not approving any additional sellers for these platforms at this time. If you wish to sell via any 3rd party please request written permission from us as otherwise we may cease your account account access if we deem it necessary.
Prices
VAT at the current UK rate is added to the net order total on submission of order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
In addition our Terms & Conditions of Sale apply which can be found here
Privacy Policy
Collarways takes your privacy very seriously. By registering with us or becoming a customer of Collarways you will give us information that we will use to process your orders and improve our service to you. The following discloses our information gathering and dissemination practices for this web site.
Data Protection
Collarways does not capture and store any of your personal information except that which you voluntarily choose to give us. Any personal information is used exclusively to provide information and services from Collarways. We do not pass any of your personal data to outside organisations and/or individuals. We do not send random marketing emails to personal email addresses (spam). At Collarways we comply with the eight enforceable principles of good practice of the Data Protection Act. https://www.gov.uk/data-protection/the-data-protection-act
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.
Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers online.